06 Systems & Operations

ERP & E-Commerce Systems

A business that grows beyond its systems stops growing. Getting the operational infrastructure right before you scale is significantly cheaper than fixing it after.

Format Project-based or multi-session
Suitable for E-commerce brands, operations teams, founders
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What you will learn

  • → How modern headless e-commerce architectures are structured and why the separation of front-end and back-end matters for performance.
  • → How to integrate customer relationship management, inventory tracking, order management, and payment processing into a coherent operational system.
  • → How cross-border trade workflows differ from domestic fulfilment, and how to configure systems that handle both.
  • → How to manage a complete digital commerce operation from product listing to post-purchase communication, end to end.
  • → How to evaluate and select system components based on your business scale, team capability, and growth trajectory.

Why this matters

Malaysian e-commerce brands that grow beyond a certain transaction volume consistently hit the same wall: the tools that worked at small scale break under load, inventory becomes unreliable, fulfilment errors increase, and the founder spends more time managing system failures than running the business. The problem is almost never the products or the marketing — it is the operational infrastructure underneath. ERP systems and properly integrated e-commerce stacks are what allows a business to scale without proportionally scaling the headcount required to manage it.

The shift toward headless commerce architecture — where the customer-facing storefront is decoupled from the back-end commerce engine — has made high-performance e-commerce accessible to businesses that previously could not afford bespoke development. But selecting, configuring, and integrating these systems correctly requires understanding how they work together. A payment gateway that does not communicate with your inventory system creates overselling. An order management system that does not connect to your fulfilment partner creates delays. This programme covers the integration logic, not just the individual systems.

How the training works

The project-based format begins with a systems audit: mapping the current operational stack, identifying where data currently lives, where manual processes introduce risk, and what the business will need to run at two or three times current volume. This diagnostic informs the architecture design — which systems to keep, which to replace, and how the integrations between them should be structured.

Implementation work proceeds across multiple sessions, with each session focused on a specific system layer: the commerce front-end, the product and inventory back-end, the order management and fulfilment layer, and the post-purchase communication system. Each layer is configured, tested, and connected to the adjacent layers before moving forward. The multi-session format allows participants to operate the system at each stage rather than receiving everything at once and then being left to figure out the connections independently.

Lead Trainer

JS

Jayden Sue Jun Hong

Founder, MeetBranding · Kuala Lumpur, Malaysia

Canon EOS Youth Ambassador Alibaba GDT Best Social Impact 2023 MaGICX Technopreneur Grant RM15,000 UTAR BSc (Hons) Software Engineering

Every module taught by this trainer is built from work currently being executed for clients. No guest lecturers. No slide-readers. The strategies covered are the same ones running in active client engagements today.

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